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Initial feedback

E-mail has been mad today on the first full working day after Friday afternoon’s go live. Lots of positive feedback has been flowing in but also several comments about unexpected routes being...

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Loads of feedback already

In the first week since CycleStreets has gone live we have received over 100 items of feedback from users. Most of the replies have been concerned with the quality of the routes produced by the Journey...

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What do we do with your feedback?

Currently we’re finding that about 1% of users who plan a journey are leaving us feedback about their routes. If the feedback comes directly from the route listing page, then that route is immediately...

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CycleStreets feedback triaging/handling system

CycleStreets gets lots of useful feedback, both on details of routes we provide and on system features. The quality of reported route feedback bugs is generally fairly high – users tend to give enough...

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